Associate Solution Consultant

JAGGAER is at the forefront of the Autonomous Commerce revolution, a self-governing B2B commerce experience between buyers, suppliers, things (IoT), and partners. Leveraging AI and machine learning, our intelligent procurement solutions provide enterprise buyers and suppliers with smart-match recommendations that align buyer needs with supplier capabilities.

Our solutions autonomously execute many repetitive, behind-the-scenes tasks to facilitate enterprise commerce. We are over 1,250 employees strong, all focused on customer success.

For more information, visit www.jaggaer.com

At JAGGAER, we strive to continually provide our customers with the highest level of service and expertise they have come to expect in a changing world. A key part of this mission is ensuring we have optimized solution design - and to do that, we need a qualified and dedicated Junior Consultant / Associate Solution Consultant.

Applications are welcome from fresh graduates and candidates with 1+ year of IT experience.

Our Junior Consultant / Associate Solution Consultant role is a customer-facing role. You will serve as a hands-on team member with strong interpersonal skills, solution and/or technical knowledge, product knowledge, and a willingness to learn consulting practices. You will collaborate with Professional Services team members, clients, partners, and internal subject matter experts to identify customer needs and support technical solutions.

Preferred candidates will be able to understand customer pain points and help translate them into technical solutions. In this role, you will support daily project work, participate in client and internal stakeholder interactions, and contribute to the delivery of JAGGAER solutions for clients and partners.

Role Snapshot
Role - Junior Consultant / Associate Solution Consultant
Experience - Fresh graduate or 1+ year of IT experience
Competence - Set up web-based solutions; communication with clients
Main Collaboration - PS Team (Client / Partner)

OBJECTIVES OF THIS ROLE:

• Support delivery by validating technical feasibility and helping optimize solution design
• Assist with drafting solution design documents and participating in solution build activities
• Build positive working relationships with the Professional Services team, clients, and partners
• Understand project management needs, project tasks, and deliverables
• Engage with Professional Services stakeholders and relevant internal teams to update processes and documentation
• Contribute to process improvement and delivery efficiency
• Learn existing and emerging technologies and JAGGAER products on a regular basis
• Provide feedback to help improve solution delivery

Responsibilities

• Develop an understanding of existing JAGGAER solutions and IT infrastructure to support the delivery of client solutions
• Identify, interpret, and document customer requirements; communicate with customers and partners to understand expectations and clarify needs
• Support the hands-on development of "as is / to be" process models, solution architecture diagrams, and solution design documents
• Participate as a project delivery team member in the design and implementation of solutions spanning business processes and JAGGAER solutions
• Help ensure recommended solutions can be successfully implemented across JAGGAER customer environments and technical landscapes
• Communicate with technical and business team members, client stakeholders, and partners in a clear and professional manner
• Collaborate with subject matter experts to identify and mitigate problem areas
• Work primarily with the Professional Services team, clients, and partners; interact with Sales, Pre-Sales, Engineering, Product Management, and Customer Success teams as needed
• Support process and documentation updates within Professional Services
• Share customer feedback and observations with relevant internal teams to support product
  and delivery improvements

SKILLS AND QUALIFICATIONS:

• Fresh graduates or candidates with 1+ year of IT experience are encouraged to apply
• Bachelor's degree in Information Technology, Computer Science, Software Engineering, ora related discipline is preferred
• Basic understanding of web-based solutions, SaaS technologies, operating systems, and databases
• Ability and willingness to set up web-based solutions and learn JAGGAER product configuration
• Strong interpersonal and client-facing skills
• Excellent verbal and written communication skills
• Effective organizational and collaboration skills
• Analytical and critical thinking skills
• Detail-oriented with the ability to rapidly learn new concepts, business models, and technologies
• A great listener with the ability to communicate professionally with people in diverse roles, including clients, partners, technical teams, and internal stakeholders
• Previous project management, business analysis, software delivery, or customer-facing IT experience is a plus

Our Values - T.E.A.M:
At JAGGAER, our business is about people. Our products are built on intellectual property, but the real differentiator is the teams behind them–the way we collaborate, innovate, solve problems and deliver for customers. TEAM gives us a common set of expectations for how we work together across products, cultures, and geographies. 
• Transparency - Openness Builds Trust: Candor strengthens relationships, speeds decision-making, and ensures problems are solved together—with customers, teammates, and partners.
• Entrepreneurial Spirit – Own It, Drive It, Make It: A scrappy, customer obsessed, problem-solving mindset is at the cornerstone of both organizational and personal growth 
• Accountability – Thumbs In, Not Fingers Out: We take responsibility ourselves before pointing elsewhere
• Metrics-Driven Results – Outcomes Over Activities: Data and evidence guide our decisions, help us course-correct quickly, and ensure we’re delivering real impact.

EEO
JAGGAER is a proud equal opportunity/affirmative action employer supporting workforce diversity. We do not discriminate based upon race, ethnicity, ancestry, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), marital status, caregiver status, sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, genetic information, military, or veteran status, mental or physical disability, or other applicable legally protected characteristics.

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