Customer Engagement Support

About JAGGAER
JAGGAER provides an intelligent Source-to-Pay and Supplier Collaboration Platform that empowers organizations to manage and automate complex processes while enabling a highly resilient, responsible, and integrated supplier base. With 30 years of expertise, we specialize in solving complex procurement and supply chain challenges across various industries.

Our 1,200+ global employees are obsessed with ensuring customers get full value from our products—ultimately enhancing and transforming their businesses.
For more information, visit www.jaggaer.com

About the Role:
Jaggaer is looking for an experienced Executive Assistant to support our Chief Marketing Officer (CMO). This role combines high-level executive support, project management, and site administration for our Hyderabad marketing team, and requires a professional who is comfortable working across time zones and coordinating with global stakeholders across the US, Europe, the Middle East, and India.

• Provide comprehensive executive support to the CMO, including calendar management, meeting coordination, travel arrangements, and correspondence, across US and India time zones.
• Serve as a key point of contact between the CMO and global marketing teams in the US, Europe, the Middle East, and India.
• Act as site administrator for the local Hyderabad Marketing team, supporting day-to-day office operations, coordination, and logistics.
• Own select project management responsibilities on behalf of the CMO, including tracking deliverables, timelines, and follow-ups across cross-functional initiatives.
• Prepare briefing materials, presentations, and reports for meetings, reviews, and leadership updates.
• Adopt and actively use Claude AI to support and accelerate task completion, documentation, and workflow efficiency.
• Manage confidential information with a high degree of discretion and professionalism.
• Coordinate meetings and events that span multiple regions and time zones, anticipating scheduling conflicts and proposing solutions.

• 5+ years of experience as an Executive Assistant (industry background outside of software or marketing is welcome).
• Proven ability to support senior leadership in a fast-paced, matrixed organization.
• Strong written and verbal communication skills, with the ability to interface confidently with executives and global teams.
• Excellent organizational skills and demonstrated project management capability.
• Comfort with, and willingness to adopt, AI-based productivity tools (e.g., Claude AI) as part of daily workflow.
• High flexibility with working hours to ensure meaningful overlap with a Houston, TX-based executive and other globally distributed team members who may also work later hours.

Work Schedule & Location

• Based in Hyderabad, India; in-office 3 days per week (hybrid).
• Must maintain working hours that overlap with US Central Time (CST) through at least 12:00 PM CST daily, to ensure real-time availability with the Houston-based CMO.
• Some flexibility for later hours will be required to coordinate with other global team members across different time zones.

Preferred Attributes

• Experience supporting a marketing or other cross-functional business leader.
• Familiarity with coordinating across multiple international regions and cultures.
• A proactive, adaptable mindset with strong problem-solving instincts and the ability to manage ambiguity.

What We Offer:

At JAGGAER, we are committed to supporting you and your family’s well-being. Your health is a priority, and we offer a range of programs to help you stay well and thrive. Our benefits include Health, Accidental Insurance, and Term Life.

Our Values - T.E.A.M:

At JAGGAER, our business is about people. Our products are built on intellectual property, but the real differentiator is the teams behind them–the way we collaborate, innovate, solve problems and deliver for customers. TEAM gives us a common set of expectations for how we work together across products, cultures, and geographies. 

• Transparency - Openness Builds Trust: Candor strengthens relationships, speeds decision-making, and ensures problems are solved together—with customers, teammates, and partners.
• Entrepreneurial Spirit – Own It, Drive It, Make It: A scrappy, customer obsessed, problem-solving mindset is at the cornerstone of both organizational and personal growth 
• Accountability – Thumbs In, Not Fingers Out: We take responsibility ourselves before pointing elsewhere
• Metrics-Driven Results – Outcomes Over Activities: Data and evidence guide our decisions, help us course-correct quickly, and ensure we’re delivering real impact.

EEO:
JAGGAER is a proud equal opportunity/affirmative action employer supporting workforce diversity. We do not discriminate based upon race, ethnicity, ancestry, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), marital status, caregiver status, sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, genetic information, military, or veteran status, mental or physical disability, or other applicable legally protected characteristics.

Great Place to Work® Certified 2026 – JAGGAER
Join a workplace where innovation, collaboration, and people come first.
We are proud to announce that JAGGAER has been certified as a Great Place to Work® for 2026, recognizing our commitment to creating an inclusive, empowering, and high-performing culture.

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