Senior Enterprise Applications Administrator

About JAGGAER

JAGGAER is a global provider of AI-powered procurement software for complex sourcing, supply and spend. More than 1,400 global enterprises across manufacturing, public sector, higher education and other industries use our platform to manage sourcing, contracts, invoicing, payments and supplier relationships in one place.

JAGGAER One connects Source-to-Contract, Procure-to-Pay and Supplier Intelligence, with embedded AI (JAI) that helps teams move faster, stay compliant and make better decisions. Our platform supports a supplier community of more than 13 million and manages $2.9 trillion in annual spend.

Behind the technology is a global team guided by our TEAM values: Transparency, Entrepreneurial Spirit, Accountability and Metrics-Driven Results.

For more information, visit www.jaggaer.com.

Job Title: Senior Enterprise Applications Administrator

Department – Enterprise Applications

Reports to – EA Manager

What We’re Looking For:

Leads technical and functional administration, support, maintenance, and stability of the Salesforce platform, including Sales, Service, and Marketing Clouds. This includes leading administration of additional vendor modules and internally developed applications. Partners closely with internal and external developers, platform management, and business stakeholders. Evaluates and guides standard Salesforce seasonal releases to ensure minimal business impact. Supports application monitoring, troubleshooting, and issue resolution processes in complex environment. Leads administration of all lower salesforce environments, including dev, QA, training, and UAT. Leads technical evaluation, installation and configuration of managed packages and assists key stakeholders with evaluation and testing. Acts as an expert technical resource to platform stakeholders. Provides feedback and recommendations to leadership on platform optimization, security, and stability.

Key Responsibilities:

• Collaborates with business leaders to align Salesforce capabilities with strategic goals and roadmap planning.
• Ensures compliance with data governance, privacy, and security policies across all Salesforce environments.
• Identifies opportunities for automation and process optimization using Flows, Process Builder, and Apex triggers.
• Leads user training initiatives and creates knowledge resources to improve adoption and self-service capabilities.
• Develops and maintains dashboards and reports to track system health, usage trends, and SLA adherence.
• Manage the end-to-end project lifecycle including planning, execution, monitoring, and closure, ensuring alignment with business goals and timely delivery.
• Partners with enterprise architects and integration teams to ensure seamless data flow between Salesforce and other enterprise systems (e.g., Netsuite, Concur).
• Collaborates directly within a team of other system administrators.
• Works directly with internal and external developers and other teams to resolve complex technical issues.
• Provide guidance and support to drive policies and solutions.
• Review and meet SLAs for support tickets, tasks and projects and ensure timely resolution.
• Ensure systems have appropriate monitoring and environments have appropriate disaster recover in place.
• Administers non-production environments to support developers, testers, and UAT and establishes appropriate standards and strategies for these environments.
• Leads evaluation, planning, and coordination of Salesforce seasonal releases. Works with developers and business owners to ensure releases occur with minimal impact.
• Uses a variety of tools and techniques to isolate, diagnose, and resolve application issues.
• Proactively monitors production jobs, triggers, workflows and other processes to ensure proper system function and performance.
• Performs regular platform assessments to monitor overall usage, performance, and stability.
• Documents systems, processes, and procedures. Reviews and updates runbooks quarterly.
• Conducts regular user license analysis and security reviews.
• Application expert and liaison with application vendors.

Qualifications:

• Bachelor’s degree in information systems, Computer Science, or equivalent experience.
• Salesforce Certified Administrator required
• Salesforce Certified Advanced Administrator preferred
• Advanced system administrator experience with Salesforce.
• Proven experience managing multiple projects and supporting tickets simultaneously.
• Minimum 7 years of experience supporting Salesforce for Sales(including CPQ), marketing and Service cloud.
• Experience and demonstrated knowledge of integration tools and methodologies like Dell Boomi and API integrations.
• Strong stakeholder management and communication skills.
• Ability to mentor junior admins and contribute to team capability building.
• Experience establishing and tuning environments required.
• Experience with managing large data sets, including the use of data management tools like Salesforce Workbench and Dataloader and integration with external AI tools.
• Demonstrated ability to analyze complex data and communicate complex technical analysis to technical and non-technical audiences
• Strong technical skills with the ability to coordinate, manage, and ensure the success of product deployments
• Excellent problem solving, organizational, and analytical skills
• Having Certinia (Financial Force) experience would be additional advantage

Success Metrics:

• You are consistently building solutions that meet business requirements on the first iteration of solution presenting to the business.
• Meeting SLAs around project and tickets.
• Following proper change management controls.
• You can handle multiple critical tickets along with a full project workload.
• Jaggaer offers equal employment opportunities without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability,genetic information, veteran or military status, and other protected class characteristics.

What We Offer: 

At JAGGAER, we are committed to supporting you and your family’s well-being. Your health is a priority, and we offer a range of programs to help you stay well and thrive. Our benefits include Health, Accidental Insurance, and Term Life. 

Our Values - T.E.A.M:

At JAGGAER, our business is about people. Our products are built on intellectual property, but the real differentiator is the teams behind them–the way we collaborate, innovate, solve problems and deliver for customers. TEAM gives us a common set of expectations for how we work together across products, cultures, and geographies. 

• Transparency - Openness Builds Trust: Candor strengthens relationships, speeds decision-making, and ensures problems are solved together—with customers, teammates, and partners.
• Entrepreneurial Spirit – Own It, Drive It, Make It: A scrappy, customer obsessed, problem-solving mindset is at the cornerstone of both organizational and personal growth 
• Accountability – Thumbs In, Not Fingers Out: We take responsibility ourselves before pointing elsewhere
• Metrics-Driven Results – Outcomes Over Activities: Data and evidence guide our decisions, help us course-correct quickly, and ensure we’re delivering real impact. 

EEO: 

JAGGAER is a proud equal opportunity/affirmative action employer supporting workforce diversity. We do not discriminate based upon race, ethnicity, ancestry, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), marital status, caregiver status, sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, genetic information, military, or veteran status, mental or physical disability, or other applicable legally protected characteristics. 

Great Place to Work® Certified 2026 – JAGGAER

Join a workplace where innovation, collaboration, and people come first.

We are proud to announce that JAGGAER has been certified as a Great Place to Work® for 2026, recognizing our commitment to creating an inclusive, empowering, and high-performing culture

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